Call me Miss Manners, call me old fashioned, but I think people's customer service skills are lacking. I don't think it's because I live in a large town either. I think people today are just lazy and they honestly don't care about giving you the best experience in a store. Should they care? They are getting paid anyway, whether or not you buy something or leave the store mad. My problem is the people that work for tips. For example, yesterday Josh and I went to get our hair cut. The lady that cut Josh's hair had another guy in her chair before Josh. She must've known him because she was chatting him up the whole time. Now guys don't have a lot of hair so it shouldn't take long, right? Well, she was cutting his hair before we got there and we waited at least 20 minutes if not longer. When it was Josh's turn, she suddenly got grouchy. I understand he's little but he can answer questions. The same thing has happened to Andrew when he gets his hair cut. The lady chats up the cute firefighter in front of him and then clams up when Andrew gets in the chair.
And what's with making people wait? When the ladies are done with a customer at the hair place, they highlight the ticket, they saunter back to their station and clean their clippers (yes, I know that's important but does it have to take 15 minutes?), they lazily sweep the floor, they walk to the back room and have a piece of cake (one they didn't need in the first place), then they finally saunter back to the front and call the next person's name. All of that took 20 minutes when I've already been waiting 20! It's like they do it on purpose to see if another stylist finishes before them. It's almost like they are picking and choosing who they want. If you don't want to serve people, why do you have a job that requires customer service?
How about restaurant service? Can you go anywhere that really serves you and takes care of you as a customer? And what's the business about being afraid to say something? I'm scared to complain about my food anymore. Why? You know when they take your food back someone's doing something disgusting to it or you are scared they will. Why should I have to feel bad about ordering water too? I don't want all the sugar that pop has and pop is stinking expensive! Why can't I order water? Yes, I know it lowers my bill and therefore you are getting less of a tip, but deal with it!
I guess I miss the days of true customer service when someone really earns their tip or their pay. I guess this also shows how my parents brought me up to not be lazy. I think too many people are spoiled today and they get what they want anyway so they don't have to work for it. So in the end, thanks Mom and Dad for not spoiling me!
P.S. I think this deserves the title of a rant! Don't worry, I'm off my soapbox - sorry.